This privacy policy is intended for customers. For the adviser privacy policy, click here.

This privacy policy was last updated on 1 March 2024. 

At Standard Life Home Finance we look after your details carefully. We adhere strictly to data protection laws.

This policy describes how we collect, retain, process, share, transfer, use and look after the information you provide us when you enquire about and use our services. This policy may change from time to time as our processes change over time, which will be reflected in this document.

The pages within this website are intended for use by UK residents and businesses only and refer to UK products. 

Who we are

Company details and regulation:
Standard Life Home Finance which is authorised and regulated by the Financial Conduct Authority. Standard Life Home Finance Limited Registered in England No 13352642. Registered Office: Baines House, Midgery Court, Pittman Way, Fulwood, Preston PR2 9ZH. Our Information Commissioner’s Office registration number is Z9624016. Standard Life Home Finance Ltd uses the Standard Life brand under licence from Standard Life Assets and Employee Services Limited. The Standard Life name and logo are registered trademarks of Standard Life Assets and Employee Services Limited.

This privacy policy references to “we”, “us” and “our” are to Standard Life Home Finance. References to “our Website” or “the Website” are to www.standardlifehomefinance.co.uk
 
You can contact the Data Protection Officer for Standard Life Home Finance at the address above or by emailing [email protected]
 
What information we collect and how

The information we collect includes:
1.    Any personal details you knowingly provide us with through any means including forms and email, such as name, address, telephone number etc.
2.    Your marketing preferences.
3.    Your email activity.
4.    Your IP address, browser type and browsing activity whilst on our website. Your IP address is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. 
5.    We also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to recognise you and your preferred settings, and it saves you from re-entering information on return visits to the site. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have file names such as _dc_gtm_ or _ga. You can view our full cookie policy here. 
Information on deleting or controlling cookies is available at the About Cookies website. 

We supplement the information we collect from you with publicly available information from 3rd parties to assist with providing services to you – for example this may include additional contact information or geodemographic information.

What we do with your information

Any personal information we collect about you will be used in accordance with the data protection laws. The details we collect will be used: 
1.    To process your enquiry and application and to provide future services
2.    To keep you up to date with the latest information about equity release, product updates and special offers. You can opt-out at any point.
3.    To personalise content on our website.
4.    To administer competitions and prize draws.
5.    To carry out market research.
6.    For the collection of case studies about our customers.
7.    To tailor our services better to your needs.
If we receive your data from a third party the categories of data that we collect may include, but are not limited to:
•    Name
•    Address
•    Contact Details
•    Marital Status
•    Date of Birth

We will process this data in the same way as that collected by ourselves as shown below:
 
How we use your data    Lawful basis
To provide you with the services you have requested
     This is necessary for the performance of the contract to provide the services you have requested.
To manage our relationship with you    This is in our legitimate interest of keeping you informed of our available products and services and keeping our records up to date.
This is necessary to comply with the legal and regulatory requirements that apply to us.
To provide you with the information about our products and services via post    This is in our legitimate interests to keep you informed of our services. You may opt-out at any time.
To provide you with information about our products and services via email, SMS and phone    We will always seek your consent for this.
To process and service your Lifetime Mortgage application    This is necessary for the performance of the contract to process and administer your Lifetime Mortgage application
Health data will be processed only with your consent.
Criminal Convictions data will be processed in our legitimate interest for the prevention of financial crime.
We use cookies to monitor website usage to improve our online services for you    This is in our legitimate interests to improve our services.
To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning communications, corporate governance and audit.    This is in our legitimate interest to fulfil our legal and contractual duties efficiently.
This is necessary to comply with the legal and regulatory requirements that apply to us.

Disclosing your information

Here’s when we disclose information about you 
•    To search the files of external data bureaus and credit reference agencies in order to verify your identity and contact information. These searches may affect your credit rating.
•    To our 3rd  party processors for the purposes of data cleansing or for marketing communications, namely direct mailings, digital display, email, social media under our instruction. They will never use your personal information for their own purposes.
•    When we (or any 3rd party acting on our behalf) are legally compelled to or have a duty to the public to disclose information. 
•    To your equity release adviser.
•    When disclosure is made at your request or consent.
•    When we are required to disclose your information in order to administer your business. This will include the provider of the funds, your and our solicitor, and the valuer of the property. This may include transferring your personal data to transferees in other countries, such as the US.

To understand how the provider of funds will use your data please refer to their privacy policy:
www.thephoenixgroup.com  

The FCA regulates all financial services business; if the FCA or any other regulatory body asks for access to customer records we would provide this information.

We may also share your personal data with other members of the Key Group in order to run our business in an efficient manner including for corporate governance or audit purposes.
Where you have given us consent, we will share your contact details with  Standard Life and the Phoenix Group so they can update you about offers, products and services provided by the Phoenix Group.  You can view their Privacy Notice on StandardLife.co.uk/privacy which will explain how they may use your data. You can change your preferences at any time.

How long we will keep your data

If you go on to submit an application, all personal data that you have provided to us during the course of business will be retained indefinitely.

If you do not go on to submit an application, we will retain any personal data that you have provided to us for a minimum of 12 months but for no longer than 24 months.

Your rights

You have the right to:
•    request a copy of any information that we currently hold about you and ask us to correct or delete this.  
•    restrict or object to processing of your information. 
•    the information we hold in our systems about you to be provided to you or another Data Controller in a machine readable format.

Where you have provided consent for us to process your data, you have the right to withdraw the consent for the processing of that data.

If you believe that we are not processing your information correctly you should contact our Data Protection Officer at the above address. If you are not satisfied with our response you have the right to take your complaint to the Information Commissioner’s Office (www.ico.org.uk).

Protecting your information

We are committed to protecting the confidentiality and security of your information.  As such any information collected via our website is encrypted and delivered to us through a secure environment and protected using robust security methods. more 2 life maintains a comprehensive information security management system which ensures industry standard technical and administrative controls are in place for the protection of customer data.

Please note that there is no guarantee that any email sent will be received, or that the contents of any such email will remain private or unaltered during Internet transmission. For this reason we will not include any of your personal information by email without your prior permission, but will usually respond to your enquiries by telephone or post. If you have any such concerns, you may prefer to telephone or write to us instead. We accept no liability for any damages you or others may suffer as a result of the alteration or loss of confidentiality of any such information.

We reserve the right to monitor the use and content of emails which are sent from and received by us for the purposes of ensuring compliance with our own email policy, and identifying and taking action against unlawful or improper use of our systems, including, but not limited to, spoofing, the transmission of computer viruses and a denial of service attack.

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Legal

Copyright and Trademark

© Standard Life Home Finance. Copyright in the pages of this website, in the screens displaying the pages and in the information and material contained therein and their arrangement, is owned by Standard Life Home Finance unless otherwise indicated. Reproduction of the pages of this website in whole or in part without the prior written consent of Standard Life Home Finance is strictly prohibited unless carried out for private, non-commercial viewing purposes.

Availability

Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance, but we will endeavour to keep any disruption to a minimum.

In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Third party websites

This website may contain links to websites operated by third parties. The responsibility for the operation, content and cookie policies of those websites rests solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.